Customer service, it’s what we do best

Our showroom is open 7 days a week

FAMILY RUN BUSINESS

Kelvin Fireplaces Ltd is a family run business based in Polhill Garden Centre; we have been here for over 15 years. Our dedicated Customer Services Team comprises Debbie, Stephanie and Deanna who are on-hand to guide you through the process.

Rob & Seamus are our “Gas Safe” and “Hetas” Engineers and will expertly and carefully fit your chosen fire in place.

CORE VALUES

Safety is paramount: Our Engineers are “Gas Safe” and “Hetas” trained and registered. As well as following regulations and manufacturer’s instructions on the day we also carry out a risk assessment at the initial survey to check potential safety issues such as working safely on a roof.

Truth and Respect: We treat customers and colleagues with respect; the majority of installations take place without delay or any mishap, but things can go wrong and we strive to put them right as quickly as possible.

CUSTOMER SERVICE

We are here to help you whether its general advice or to guide you through the process of selecting your new fire, stove, or fireplace.

We are here 7 days a week (usually only closed on Christmas Day, Boxing Day and Easter Sunday) to discuss, demonstrate and help with any issues or queries related to our ranges and services.

We can book your annual Gas Fire Service, Chimney Sweep or Sweep and Stove Service.

YOUR EXPERIENCE IS IMPORTANT TO US

The most important reason for doing what we do is to have Happy Customers!

If you are not happy then neither are we. 5 star reviews are lovely to have but we want to know if you are not completely happy with your experience to help us put things right or to learn and improve.

WHY CHOOSE US?

You choose us because you can trust us. We wouldn’t want you to have anything installed that we wouldn’t have in our own homes.

We work with suppliers and manufacturers that we know and trust; we visit their factories and premises whenever possible; we see their sales managers in our showroom who keep us updated with new or improved products.

OUR SHOWROOM

New products are coming to market all the time.

We are excited to order new showroom displays to show these new innovative designs. The fire and stove suppliers are constantly upgrading products to be more efficient, easier to use with improved product designs, new colours, and styles.

The Fireplace manufacturers enhance their ranges with new contemporary designs whilst maintaining the very important and popular traditional classic styles.

Useful information to bring with you -

Please bring a little information with you to help us understand your request, it would be helpful to see:

  • Pictures of the existing fireplace or chimney breast or wall where you are hoping to have your new fire fitted.
  • A picture of the outside of the house that shows the full height of the house and chimney.
  • Any measurements that would be important i.e., the existing Hearth if you want to keep your existing flooring, the Chimney Breast to ensure a new fireplace is the correct width.
Email us your information -

You can send us an email to info@kelvinfireplaces.co.uk please attach the photos and include the measurements in your request plus any pictures that you might have to show your desired fireplace, fire or stove.

Free quotation service

We offer a free, no-obligation quote – to request yours simply call us or use the website enquiry form below.

Our Testimonials

We are absolutely delighted with our new fireplace. From removal of the dated old fireplace to installation of the new one, the entire process went without a hitch. The fitters were professional, friendly and courteous and did a lovely job. If you’re looking to use a local, family owned business who take pride in their work, then Kelvin is definitely the company to use. I can’t recommend them highly enough!

TN14

Very pleased with the work done. Existing fireplace removed, broken up and bagged ready for disposal. New limestone fireplace installed which looks absolutely stunning. The work was done in a very professional manner and the room carefully tidied and cleaned up afterwards.

DA15

We looked at 4 suppliers but were impressed by Kelvin Fireplaces. All the work carried out was excellent and as promised, really happy with the product, price advice, and service. Everyone turned up when they said they would. Rob etc thank you.

ME19

Amazing customer service! We were planning to change our fire place and faced some difficulties due to the shape of our chimney. Debbie was very patient and professional.

A S

Brilliant service, professional throughout.
Installation was seamless and ordering over the phone was great even when our item was out of stock everything was done to make sure we were happy. I can’t recommend Kelvin Fireplaces enough.

L Bell

Fantastic team, absolutely over the moon with our new fireplace & multi fuel burner.
Debbie, Rob and Seamus were professional and courteous throughout. Won’t hesitate to use them again. Thank you so much.

R East

Unbelievable professional staff can’t thank them enough from the start to the finish of the job, showroom staff very informative friendly the installation was brilliant tidy professional staff highly recommend this company thank you so much To Robbie , shamus and Jamie for the hard work on installing fantastic job

CR5

Excellent service from the moment we entered the shop to the end of the installation. We are very pleased with the end result and we would highly recommend them.

CR6

Very pleased with the work done. The existing fireplace removed, broken up and bagged ready for disposal. New limestone fireplace installed which looks absolutely stunning. The work was done in a very professional manner and the room carefully tidied.

DA15

Seamus and Rob arrived on time, and provided appropriate sheeting to protect the floor/ furnishings. They were very personable/courteous and explained the installation process. Before leaving they cleaned and tidied the area thoroughly and explained the operation of the new fire. And arranged for the removal of the old fireplace. The whole process went smoothly and efficiently.

SE6

From start to finish the work manship was second to non. I couldn’t fault any part of the excellent service I received from Rob and Shamas. Perfect and will be using them again to sweep chimney yearly.

ME3

Excellent service from start to finish. The appointment was easy to organise and well-communicated. The engineer who came (even during a snowy day) was tidy and efficient and did exactly what we asked for. I would recommend this company and use them again for any future work.

TN15

Very happy with all the work we had done. All clean and tidy and very friendly. We love our gorgeous new fireplace and surround….lovely and cosy.

BR8

The replacement of the fire and surround went extremely well. Workmanship by Rob was first class and nothing was too much trouble, would recommend.

ME2

Good all round service, great customer communication.

Nice company to deal with.

TN15

WHY CHOOSE US?

FAMILY BUSINESS

Kelvin Fireplaces Ltd is a family run business based in Polhill Garden Centre; we have been here for over 15 years. Our dedicated Customer Services Team comprises Debbie, Stephanie and Deanna who are on-hand to guide you through the process.

CUSTOMER SERVICE

We are here to help you whether its general advice or to guide you through the process of selecting your new fire, stove, or fireplace.

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SURVEYS AND PLANNING

After carrying out your initial site survey, we can supply and install Fireplaces, Gas and Electric Fires and Stoves, and Wood Burning/ Multi Fuel Stoves and Media Units.

EXPERT INSTALLATION

We carry out any building work using our highly trained trades professionals. Our professional installation teams are Gas Safe registered and HETAS-qualified Engineers.

QUALITY CRAFTSMANSHIP

We only use the leading industry suppliers. The Fireplace manufacturers enhance their ranges with new contemporary designs whilst maintaining the very popular traditional classic styles.

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AFTER SALES SERVICE

If you are not happy then neither are we. 5 star reviews are lovely to have but we want to know if you are not completely happy with your experience to help us put things right or to learn and improve.

CONTACT FORM

11 + 13 =

SHOWROOM

Kelvin Fireplaces Ltd
Polhill Garden Centre
London Road
Badgers Mount
Sevenoaks
Kent
TN14 7AD

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